Return Policy

RETURNS

While we at AVR Store strive to bring you the coolest most innovative gadgets we totally understand that sometimes you may end up with something that you may wish to return 

So don’t worry, AVR Store understands your needs and we accept returns as long as you: 

Contact us via email or phone state your order number and the reason why you wish to return your item, the items must be returned in their original condition and packaging, please ensure you have packed all the necessary accessories and components along with the item, remember to include your item number with the return package. 

We will send you a conformation email once the item reaches our warehouse, the item must be in the same condition you received for a full refund. 

The return process can take 1-2weeks but if the item needs to repair it may take longer. 

Unused/Unwanted items 

Such items must be returned to us in good condition and in an unused state, the packaging must be complete just as you received it and including all the components we sent you which includes: 

 

  • l Bubble wrap 
  • l Software CD 
  • l Manuals, cables 
  • l The goods must be in a resellable condition 

 

If the above requirements are met you are entitled to a full refund however this does not include postage and courier costs. 

Food, perishable items, personalized products are non-refundable unless they are faulty due to negligence on behalf of AVR Store. 

REFUNDS

Customer service is our motto and we wish to get your money to you A.S.A.P as soon as a decision has been made in reference to our refund policy we will authorise your payment as according to the payment method that was initially used to make the payment. 

 

Method of payment, Method of refund and Estimated time: 

 

  1. Credit Card / Debit Card  Up to 7 working days* 
  2. EFT / EFT / Up to 5 working days* 
  3. Gift & Promo Voucher / Gift Voucher / Up to 2 working days* 
  4. *Period from Refund Approval 
  5. Reason for Refund and Refund amount expected* 
  6. Cancellation before Shipping:  100% of original sale price 

 

Cancellation of order that is ready for Collection: 90% original sale price- 10% restocking fees. 

Return of unused, unwanted item within 7 days since delivery: 90% original sale price- 10% restocking fees 
 
Return of unused, unwanted item within 30 days since delivery: 70-90% original sale price- 10% restocking fees 
 
Return of unused, unwanted item beyond 30 days within 6 months:  40%-50% original sale price- 10% restocking fees 
 
Return of unused, unwanted item on Sale/Promotion : non refundable. 
Return of damaged or defective item (manufacturing fault) within 6 months of delivery: 100% of original sale price